Frequently Asked Questions
We offer a multitude of shipping options. Add the items you'd like to your cart, and follow through to the checkout process to view all of the options. We offer free shipping within Canada and the USA for orders over $150.
We ship to most countries! Simply follow the checkout process steps to view all of the shipping options for your country. If you experience any difficulty in ordering please email us.
Orders are generally shipped within 48 hours. Canada Post typically delivers in 3-5 days. USPS is typically 3-7 days. We do not fulfill or ship orders on weekends or holidays.
No, you do not. We offer the same rate to all our customers unless you are doing a large volume order (see wholesale pricing below).
If you are in Vancouver, BC area we encourage you to come and visit! We are open to the public Monday - Friday 9am - 5pm and Saturday 11am - 5pm. We offer a much larger stock in store than is listed on our website and are often receiving new and exciting stock.
If you have ANY questions you can always use our contact form or call us for clarification. We want you to be fully informed before ordering and are here to help you select the products you are looking for.
Leathers are chosen based on a few factors. 1: Square footage purchased. 2. Hides we have available. We understand ordering materials online without physically seeing them is tricky, so we do our best to choose the best hides, and meticulously cut your piece with usability in mind. If you have specific measurements or requirements please email us prior to ordering.
If you do not see what you are looking for please contact us for more information. We have more items in store then online, so give us a call and we might be able to find that specific item you're looking for.
To place an order add your desired items to the cart and follow through the payment and shipping process. You will receive an order confirmation once the order has been processed. We cannot process orders over the phone (but feel free to call us to discuss your order).
Any faulty products due to manufacturing defects will be replaced. Here at Lonsdale Leather we stand behind all our products. If for any reason you are unhappy we will do our best to resolve the issue. If you have any doubts about choosing the correct product for your needs feel free to contact us and we can be sure you are choosing the correct item.
We stand behind all of our products. If you are unhappy with the quality of your purchase please reach out to email@example.com and we are happy to assist you. We accept exchanges or store-credit for unused tools and hardware. Customer is liable for shipping costs for exchanges or store-credit returns. 30 days for exchanges or store-credit. Leather, straps, lace, fur, rugs, Techsew Machines, and cut Raccagni zipper are all final sale. All Refunds given due to customer error will incur a 5% restocking fee.
Online: Visa, Mastercard, PayPal, Afterpay. In-Store: Cash, Debit, Visa, Mastercard.
Out of stock items are generally re-stocked within 1 - 4 weeks. Email us for details if you have a specific item you are looking for and we are happy to give you an exact ETA.
To checkout our current workshop schedule, please see our calendar here: https://lonsdaleleather.com/collections/workshops You'll learn the basics of leather craft, from cutting, to stitching, to edge finishing. Most of these classes are designed to be finished in one session, and no prior skills are required!
Yes - here are the details.
- 5 of the same hide = 5% off retail price
- 10 of the same hide = 10% off retail price
- 20 of the same hide = 15% off retail price
- 10 hides total = 5% off the retail price
- 20 hides total = 10% off the retail price
Tools - available on multiple of a single product. Feel free to contact us to discuss your individual wholesale needs!