FAQ
Frequently Asked Questions
We are located at 76 6th Ave W in Vancouver, BC->You can find us at the corner of 6th and Manitoba in the Mount Pleasant neighbourhood! Originally based in North Vancouver, we have relocated several times over the years and have been in our current space for the past eight years.
We offer a multitude of shipping options including Canada Post and Purolator that are generated at checkout once you have selected your items and input shipping details. Canadian orders over $100CAD qualify for $16 flat-rate expedited shipping Orders shipped within Canada totalling over $300CAD unlock free shipping (excluding Techsew Machines) For US orders, we currently ship with a DDP(delivered duties paid) flat rate $75USD, which include all duties and fees International orders will have shipping rates generated at checkout. For more information and updates on current shipping policies, please refer to the Shipping & Order page.
We are happy to ship worldwide! Simply follow the checkout process steps to view all of the shipping options for your country. If you experience any difficulty in ordering please email us.
In-store pickup orders typically are ready within 1-2 business days. Orders requiring shipping are generally processed and shipped out within 1-4 business days. Travel time can vary depending on the destination, so feel free to reach out to us before placing an order. Please note that we do not fulfill or ship orders on weekends or holidays. Orders placed during sale periods can expect longer than average processing times.
No, you do not. We offer the same rate to all our customers unless you are doing a large volume order (see wholesale pricing below).
Yes! We are open to the public and located at 76 W 6th Avenue in Vancouver, BC. We encourage you to come and visit during our hours: Monday - Friday 9am - 5pm Saturday 11am - 5pm.
If you have ANY questions, feel free to send us an email info@lonsdaleleather.com- we are happy to assist! We want you to be fully informed before ordering and are here to help you select the products you are looking for.
Leathers are chosen based on a few factors. 1: Square footage purchased. 2. Hides we have available. We understand ordering materials online without physically seeing them is tricky, so we do our best to choose the best hides, and meticulously cut your piece with usability in mind. If you have specific measurements or requirements please email us prior to ordering.
If you do not see what you are looking for please contact us for more information. We have more items in store then online, so give us a call and we might be able to find that specific item you're looking for.
To place an order add your desired items to the cart and follow through the payment and shipping process. You will receive an order confirmation once the order has been processed. We cannot process orders or payment over the phone (but feel free to call us with any question)
Any faulty products due to manufacturing defects will be replaced. Here at Lonsdale Leather we stand behind all our products. If for any reason you are unhappy we will do our best to resolve the issue. If you have any doubts about choosing the correct product for your needs feel free to contact us and we can be sure you are choosing the correct item.
Leather, straps, lace, fur, rugs, Techsew Machines, and cut Raccagni zipper are all final sale. Unused tools and hardware can be exchanged within 30 days for store-credit. If you would like to send an item back to us, please refer to our Refund Policy page for more details on the return process. We stand behind all of our products. If you are unhappy with the quality of your purchase please reach out to info@lonsdaleleather.com and we are happy to assist you. All returns or refunds processed due to customer error will incur a 5% restocking fee.
Online: Visa, Mastercard, PayPal, Afterpay In-Store: Cash, Debit, Visa, Mastercard (American Express not accepted)
We have products from all over the world and do our best to keep items available. If you’re searching for a specific item that’s out of stock, please contact us at info@lonsdaleleather.com. We’ll be happy to check with our suppliers and get back to you with a general ETA.
To checkout our current workshop schedule, please see our calendar here: https://lonsdaleleather.com/collections/workshops You'll learn the basics of leather craft, from cutting, to stitching, to edge finishing. Most of these classes are designed to be finished in one session, and no prior skills are required!
Yes - here are the details.
Leather
- 5 of the same hide = 5% off retail price
- 10 of the same hide = 10% off retail price
- 20 of the same hide = 15% off retail price
- 10 hides total = 5% off the retail price
- 20 hides total = 10% off the retail price
Tools - available on multiple of a single product.
Feel free to contact us to discuss your individual wholesale needs!